All sales are final. Hardware Products are warrantied against DOA by Business Software Solutions and are covered by manufacturer warranties. Used hardware is warrantied against product defects or failure for a period of 6 months from purchase. Extended warranties are available. You must obtain an RMA from BSS and follow proper RMA and shipping procedures for any warranty claims. Misuse or abuse of products or failure to ship properly will void your warranty. Warrantied items will be repaired or replaced at our discretion. You are responsible for shipping RMA'd items back to us